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Selling Terms and Conditions

This present website (http://kaneh-bosem.com) is Aurélie Païno’s online shop (pseudonym : KeïKo), presenting and selling knitting hemp yarn which are dyed by hand in France.

Preamble

The present general terms of sale are concluded between the two following parties : the company kaneh-bosem.com and a natural or legal person who ordered on the present website, here in after referred to as “The client”.

The client declares and admits having a perfect knowledge of the general terms and conditions before ordering. By placing an order, the client agrees to be bound by these terms and conditions. The client can refers to these terms and conditions on the website at any moment especially while placing an order.

Kaneh-Bosem reserves the right to modify or to change at any time  and without notice the present terms and conditions given that these changes will not apply to an order placed before the modification.

Characteristics of the items

All the products presented and sold on this website are illustrated with one or several pictures and have a description. Kaneh-Bosem really cares about its products , their creation, their development and their selection, however some unevenness or mistakes can  still occur. Remember that from one screen to another, color may vary and as a consequence, it is always possible to find a difference between the picture and the actual product received.

By accepting the following terms and conditions, The client declares and admits having a perfect knowledge of all the information and detailed descriptions , that are available on this website, which concern the product he purchased.

In case of non-compliance of the product with the description, the client may use his right of withdrawal, and return the product for an exchange or ask for a refund equal to the amount paid, amount indicated on the bill of the item (please refer to the “ Withdrawal” paragraph below ).

 

 

Prices

All the prices on the website are in euros and ex-Tax (exempt of tax, article 293 B of the French Tax Regulation – self-employed tax system). The price indicated when confirming the order is the final cost. Kaneh-Bosem reserves the right to modify its prices at any time, given that the price that appear on the website the day of the order will be the only one applicable to the client.

Payment

The purchase can be paid  by credit card using Paypal if the client has a Paypal account, by check or by bank transfer.

The client guarantees that he is fully entitled to use a paypal account, make a bank transfer and use a check to pay  and that he/she/it has sufficient financial resources to cover all the cost of placing an order to Kaneh-Bosem.

The payments by check are to the account of Aurélie Païno and made out to : Kaneh-Bosem – 67, rue de Cherte – 40170 Uza – France.

Shipping

If the product is in stock when the client orders,  Kaneh-Bosem commits to deliver  the product to the delivery address within 48 to 72 hours worked,  this is subject to availability, with the exception of the case of force majeur and only once the payment is received.

The shipping is via La Poste (Colissimo) or via various carriers that are suggested on the "cart" page. The shipping costs are calculated depending on the weight of the package and are indicated on the "cart" page. Delivery date can vary. For information purpose only : La Poste delivers within 2 days in metropolitan France and need up to 1 month to deliver in some other countries.

For order above 2kg, or to subscribe to an additional shipping insurance (to keep track of your package, acknowledgment etc), The client will have to contact Kaneh-Bosem first for a cost estimate.

The client agrees to receive the order in a recycled packing.

If the package arrives in poor condition and the items are damaged, the client has to refuse the package and ask the courier to compile the act of damage.  If the package show obvious signs of opening, damage or if one or several items are missing, the client may refuse, write a report of spoliation to la Poste (or the carrier that had been chosen) and then send it to us. We will then proceed with a refund or exchange.

 

If the client doesn't comply with these procedures Kaneh-Bosem can not be held responsible and will not give a refund for neither the transportation nor the product).

 

Withdrawal

In accordance with the article L 121-20 of the consumption code, The client may within a 7 days period return at his/her/its own cost the products that he/she/it considers as not suitable. The period starts the day the package arrives at the address of delivery. If this period ends a Saturday, Sunday or during a public holiday, it is extended to the next working day. Any return has to be notified first by mail to Kaneh-Bosem.

The client can then return at his/her/it own cost the item in its original packaging via la Poste or Colissimo, and choose between a refund by check in euro (except for the shipping fee) or an exchange with any other  item available on the website. Kaneh-Bosem proceed to the exchange or refund of the items within 30 days after the day of withdrawal and after the control of the quantity and quality of the item returned. The item should not have been used or get damaged at all and should be perfectly clean.

The right of withdrawal can be used without penalty,  with the exception of the shipping fees paid for returning the package and for the sending of a new package.

 

Protection of personal data

In accordance with the law of the January, 6, 1978, on information technology, data files and civil liberties, the client has a right of access and correction of the data that concerns himself/herself/itself. The data collected, the preparation and shipping of the package, the bill/invoice, or the business relationship involved, are strictly confidential and will never be shared with outside companie.

 

Disputes

The present terms and conditions subject to French law.Any dispute between the company and the client will be settled by a court of competent jurisdiction. Nevertheless, assuming that the origin of the dispute is the present contract, the client and Kaneh-Bosem commit than before taking any legal action they will together try to find an amicable way of solving the problem.

 

Legal notice

Status : Self-employed person affiliated to French Chambre des Métiers et de l’Artisanat
Siret : 75224479800019
Exempt from VAT, art.293 B du CGI
CNIL statement : 1631947 v 0

Website edited by KeïKo using Open Source WordPress and WooCommerce.

Logo by : Asokka

Host of this website : centres de données verts of 1&1 Internet SARL 7 place de la Gare, BP 7010957201 Sarreguemines Cedex